Job Description

The Paw Patch Veterinary Hospital opened its doors in 1984 under the leadership of Dr. Erik Tysklind and remains under his experienced leadership to this day. We are a busy, patient-focused practice dedicated to its core values.

Our practice consists of 2 full-time Veterinarians along with several RVTs, support staff, and practice manager, with many members of the team being with the practice for 10+ years. At the Paw Patch, we are a family, with each team member supporting and encouraging the growth of another.

Our team is seeking an enthusiastic, client advocate focused on providing the same 5-star care that our clients and patients have come to know and expect. Our ideal candidate will have prior experience working in a veterinary setting, with Cornerstone software experience being a plus. We offer competitive wages, comprehensive benefits, PTO, uniform allowance, and employee discounts.

Sounds like a practice that you’d like to join?

To learn more about us click  here .

Job Description

Job duties include, but are not limited to:

The Paw Patch Veterinary Hospital is seeking a highly organized, compassionate, and motivated Office Manager/Lead Client Service Representative (CSR) to join our team. This hybrid role combines leadership, administrative oversight, and front-desk excellence to ensure an exceptional experience for our clients, patients, and staff. The ideal candidate is a positive, solutions-focused professional with strong communication skills and a passion for supporting a veterinary care team.

Key Responsibilities

Leadership & Team Support

• Supervise, mentor, and support the Client Service Representative team.
• Assist with scheduling, workflow coordination, and delegation of front-desk duties.
• Participate in hiring, onboarding, and training new CSR team members.
• Model and reinforce a positive, respectful, and team-oriented work culture.
• Address staff concerns, escalate issues to management when needed, and facilitate conflict resolution.
• Assist in driving clinic initiatives for growth.
• Scheduling of the CSR team, DVM team, and kennel team.

Client Service & Front Desk Operations

• Provide high-quality, empathetic service to clients both in person and over the phone.
• Manage check-in and check-out processes, appointment scheduling, and medical record updates.
• Handle client communication regarding estimates, invoices, patient status, and follow-up care.
• Assist in resolving client concerns professionally and in alignment with hospital policies.
• Ensure the front-desk area remains clean, organized, and efficient.

Administrative & Operational Oversight

• Oversee daily office operations to ensure smooth workflow and timely task completion.
• Manage inventory of office supplies, forms, and front-desk materials.
• Assist with financial tasks such as invoice review, payment processing, and end-of-day balancing.
• Maintain and update internal protocols, forms, and training materials.
• Assist with compliance tasks, recordkeeping, and policy implementation.

Communication & Coordination

• Serve as a liaison between the CSR team, veterinary technicians, and veterinarians.
• Communicate scheduling adjustments, client updates, and workflow needs to ensure seamless patient care.
• Support hospital initiatives, community outreach, and client education efforts.

Qualifications

We’re looking for:

• Previous veterinary or medical reception experience required; leadership experience strongly preferred.
• Strong interpersonal, communication, and customer-service skills.
• Excellent organization, time-management, and multitasking abilities.
• Proficiency with veterinary practice software, Office Suite, email, online client communication platforms, online clinic stores
• Ability to remain calm and professional in a fast-paced, emotional environment.
• Must be reliable, adaptable, and committed to collaborative teamwork.

Physical & Work Requirements

• Ability to sit, stand, and move throughout the day.
• Comfortable handling occasional pet interactions in lobby settings.
• Ability to lift up to 30 lbs as needed.

Schedule & Benefits

• Full-time position; schedule may include rotating Saturdays.

Additional Information

Pay Range: $18-$23/hr depending on prior experience

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit  . 

#SS3

Job Tags

Similar Jobs