Job Description
The Role As a
Community Manager , you’ll be the face and voice of our learning platform. You will provide
live chat, phone, and email support to dealership staff and industry personnel, helping with technical issues, certification questions, platform navigation, and account support. More than providing answers, you will bring empathy, clarity, and patience to every interaction and make the experience conversational and approachable.
Schedule and Performance Expectations: - Standard shift: Monday-Friday, 8:00am-5:00pm ET (with 1-hour lunch and breaks)
- Chats : Respond within 30 seconds
- Calls & Emails : Handled with similar responsiveness and quality standards
- Salary - Non-Exempt (Hourly): $19 to $20 USD per hour (40 hours per week)
- Remote role: Work from home role with minimal travel to office as requested
Success in This Role Success here is not just about speed. It is about listening carefully, reading between the lines, and understanding what someone is asking for, even when they cannot explain it clearly. By anticipating needs and offering the right resources, you will become a trusted partner for our learners.
What You’ll Do - Respond to inbound chats, phone calls, and emails in a professional, approachable tone
- Troubleshoot app, website, and login issues step by step
- Provide guidance on certifications, training completions, and reporting questions
- Help users locate and use platform resources such as videos, job aids, etc.
- Assist with new user setup, account access, and administrative support
- Share patterns, feedback, and user concerns with internal stakeholders
- Collaborate with your team to refine processes and continuously improve support
What We’re Looking For - Clear communicator who can explain things simply across chat, phone, and email
- Problem solver who can connect dots, spot patterns, and anticipate needs
- Patient and empathetic with users at all levels of technical comfort
- Collaborative and team-oriented
- Adaptable with the ability to adjust smoothly as priorities change
Bonus Points if You Have: - Automotive dealership experience, especially in sales or service
- Previous experience in customer support, call center, or community management
- Familiarity with LMS systems, training platforms, or certification programs
- Experience with Jira or similar ticketing systems
- Comfort with phone support systems and logging tools
Why Join Us At Quantum5, you will be part of a supportive team where your voice matters and you will have opportunities to grow through coaching, feedback, and development. We offer medical, dental, vision, Voluntary life insurance, Short-term and Long-term disability, PTO and education reimbursement.
Job Tags
Hourly pay, Full time, Temporary work, Work at office, Remote work, Shift work, Monday to Friday,