Job Description

CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at Think. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

Responsible for accounts receivable coordination on behalf of patients. This position will work as an advocate for patients by responding to questions and provide resolution for unpaid claims.

ESSENTIAL JOB FUNCTIONS:

• Receive and sort mail daily and processes insurance check batches by posting electronic and paper checks into practice management software, insuring each batch balances.
• Identify payment denials and errors then provide Accounts Receivable staff with copies of Explanation of Benefits (EOBs).
• Update monthly bank deposits file with posting information and identify patterns, deviations, and/or problems with insurance/billing and resolves accordingly or routes to management.
• Answer calls from patients requesting to make payments by phone
• Review overpayments to determine if refund is needed or possible posting error and report overpayments to payer for recoupment or gather information for printing a refund check.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of healthcare billing procedures.
• Knowledge of insurance claims processing.
• Skill in using a computer and a variety of software, including Electronics Health Records (EHR) software, scheduling software, Word, Excel, Access, and Outlook.
• Skill in communicating in a professional manner, both verbally and in writing.
• Skill in managing multiple priorities and delegating as needed.
• Ability to be a good representative of the Company.
• Ability to maintain confidentiality regarding sensitive issues, patient care, privacy, and confidentiality.

EDUCATION & EXPERIENCE:

High School diploma or GED required. Minimum of one year of applicable experience in patient or customer accounts, or a related field required.

Think Whole Person Healthcare is an Equal Employment Opportunity Employer

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