Company: ASNOA (Agent Support Network of America)
Location: Downers Grove, IL (Hybrid Schedule)
Type: Full-Time
Salary: $50,000+ annually, with full benefits
ASNOA () is a fully integrated business services and support network for independent insurance agents, with over 30 years of industry expertise. We offer innovative technology solutions, training, back-office support, and marketing tools to help agencies grow and succeed.
As a Helpdesk Specialist , you'll manage the daily operations of our support ticketing system, ensuring all internal and external inquiries are handled with accuracy, professionalism, and efficiency. You'll play a key role in optimizing our customer experience by leveraging HubSpot Service Hub tools and improving internal processes.
Lead daily management of the HubSpot Service Hub ticketing system, including ticket assignment, monitoring, and escalation.
Design, implement, and optimize ticket pipelines, workflows, SLAs, and automation processes.
Analyze ticket trends and generate reports to identify recurring issues and areas for improvement.
Train and support team members in the use of HubSpot service tools.
Maintain and update the company's Knowledge Base , ensuring articles remain accurate and accessible.
Monitor customer service KPIs such as first response time, resolution time, customer satisfaction, and ticket backlog.
Collaborate with CRM administrators to enhance integration between HubSpot Service, Marketing, and Sales Hubs.
Manage ticket escalations and ensure prompt resolution of customer concerns.
Serve as a liaison between support agents and other internal departments to streamline communication and resolution.
Approximately 3+ years of experience in help desk, customer support, or service desk roles.
At least 1 year of hands-on experience managing HubSpot Service Hub or a similar CRM platform.
Strong familiarity with SLAs, customer support KPIs, ticket routing, and CRM workflows.
Experience in SaaS or B2B support environments using tools like Intercom, Zendesk, or Freshdesk.
Knowledge of CRM integrations, knowledge base systems, and basic CRM administration is a plus.
Excellent communication skills, attention to detail, and a proactive mindset.
Salary $50,000+ , depending on experience
100% paid benefits
Paid time off (PTO), holidays, and sick leave
Hybrid work schedule based in Downers Grove, IL
Clear path to growth within a stable, tech-forward company
...Job Title: Oracle OTL Cloud Consultant Location: Remote / Atlanta, GA Employment Type: Contract Role Overview: We are looking for a hands-on Oracle OTL (Time and Labor) Cloud Consultant with real implementation experience. This role is not...
...Job Summary Mohawk Valley Health System (MVHS) is currently seeking a BC/BE Fellowship-trained Sleep Medicine Physician to join our growing team. As a member of the team, responsibilities would include outpatient services with the assistance of our advanced practice...
...Department: Student Recruitment Location: Greenford Type of Contract: Permanent About... ..., business, construction, tourism, healthcare and more. Our Vision: Changing Lives... ...Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling...
Chipton-Ross is seeking a Test Engineer for a contract opportunity in Orlando, FL. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE... ...experience with Electronic Testing~ 3+ years experience with User Acceptance Testing~ 3+ years experience with Electrical Troubleshooting...
...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Content Writer - REMOTE. In this role, you will have the opportunity to impact the company's content strategy and engage with various media platforms. Your writing skills...