Job Description

About The Role

What You Get To Do Everyday

• Develop a Training Strategy and Roadmap: Lead the design and implementation of core training programs including employee on-boarding and continuous training across all levels of the organization
• Design Career Pathing Programing: Create and customize training programs and collateral used to attract new talent and retain/develop current employees focused on Experts and Management paths across all categories.
• Quality Control: Oversee quality control team across Inbound Operations to measure and report on quality. Measurement to inform both long term and immediate training strategies.
• Ensure every program has a clear evaluation strategy in place. Track and regularly report on program impact. Share metrics and insights with business leaders
• Collaborate with Creative, HR/Recruiting and Merchandising on internal career pathing and retention marketing.
• Oversight over new LMS system implementation in 2021
• Build and maintain strong partnerships with business leaders and key stakeholders

What You Bring To The Role

• A minimum of 10 years of experience in building and scaling training programs
• Bachelor's degree required; advanced degree a plus
• Has created and successfully managed delivery of training solutions
• You have experience in developing training strategies that include digital training
• Strong influencing skills; ability to work in a collaborative and team‑centric culture
• Can position themselves as a trusted advisor to senior leaders and executive sponsors
• Demonstrated curiosity and ability to deliver with speed, quality and continuous iteration
• Ability to multitask, stay organized, and work efficiently
• Extremely detail‑oriented and results‑driven
• Team player able to work effectively and collaboratively across all departments to meet goals
• You are an enthusiastic and creative leader with the ability to inspire others with a track record of building high performing teams

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• Find out more about our Benefits here.

The expected salary range for this role is $200,000.00-$215,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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