Job Description

Job Title: Telephonic LPN – Care Coordination
Location: Remote (with occasional reimbursed field visits in New Hampshire)
Job Type: Direct/Permanent
Department: Care Management / Utilization Support
Pay Rate: $34/hour

Position Summary

A managed care organization serving New Hampshire Medicaid members is seeking a Licensed Practical Nurse (LPN) to join its Care Management team in a telephonic role. The LPN will support care coordination, admissions, and member engagement primarily by phone, with occasional in-person visits to skilled nursing facilities (SNFs) or members’ homes as needed (mileage reimbursed). The ideal candidate will have experience in long-term care, post-acute intake, or transitional care coordination and be comfortable working remotely in a structured, fast-paced environment.

This is the second of two openings. If you have applied with us in the last 30-days no need to reapply. You must have a NH License. No compact states accepted in NH. You must live within 30 minutes of Manchester.

Key Responsibilities

• Conduct telephonic outreach to members, families, providers, and facilities to coordinate care, admissions, and services.

• Support transitions of care for members entering or discharging from long-term care, SNF, or rehabilitation settings.

• Gather and review clinical documentation, assessments, and eligibility information for RN or physician review.

• Serve as a liaison between the health plan, facility admissions teams, discharge planners, and providers to ensure timely and efficient placements.

• Assist with prior authorization requests, documentation preparation, and Medicaid eligibility verification.

• Educate members and families on benefits, services, and expectations during transitions of care.

• Document all interactions, activities, and clinical notes accurately in the electronic medical record (EMR) and care management platform.

• Escalate complex clinical or social concerns to the RN or Utilization Management team.

• Ensure compliance with HIPAA, state regulations, and organizational protocols.

• Complete occasional field visits to SNFs or members’ homes in New Hampshire, with mileage reimbursement.

Qualifications

• Active, unrestricted LPN license in the State of New Hampshire (required).

• Minimum 2 years of nursing experience in long-term care, home health, rehabilitation, admissions, or care coordination.

• Familiarity with New Hampshire Medicaid processes, coverage requirements, and facility workflows preferred.

• Strong communication, organizational, and documentation skills.

• Proficiency in EMR systems and care coordination technology.

• Ability to work independently and manage a telephonic caseload in a remote setting.

Preferred Experience

• Experience in managed care, home health, health plan case management, or utilization support.

• Background in transitional care, discharge planning, or post-acute intake.

Benefits Include

• $34/hour with mileage reimbursement for occasional field visits.

• Temp-to-perm structure with opportunity for permanent employment.

• Comprehensive health, dental, and vision coverage (upon permanent hire).

• 401(k) with company match (upon permanent hire).

• Paid time off and holidays (upon permanent hire).

• Continuing education and training support.

• Remote-first work environment with organizational support.

Job Tags

Permanent employment, Temporary work, Remote work,

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