Job Description

VetsEZ is seeking a Technical Writer to support the VA Health Connect initiative, which is modernizing clinical contact centers for the Department of Veterans Affairs. This role is responsible for creating and managing clear, accurate, and user-friendly release notes and technical documentation that support CRM system deployments and updates. The ideal candidate will collaborate across technical, implementation, and communications teams to ensure timely, complaints, and effective communication to the field.
The candidate must reside within the continental US.
Responsibilities
Develop and publish CRM release notes, translating technical content for non-technical users.
Review Jira tickets and technical documentation to identify key updates and enhancements.
Coordinate approvals with IT, implementation teams, and government stakeholders.
Collaborate with Outreach/Communications teams for timely release distribution.
Maintain version control and documentation archives.
Continuously refine release note templates, content quality, and delivery processes.
Ensure compliance with internal standards and VA requirements
Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements
Bachelor’s degree in English, Technical Communication, IT, or related field
2+ years of experience in technical writing for software, IT, or CRM environments.
Skilled in translating technical concepts for diverse audiences.
Proficient with Jira and documentation/version control tools.
Excellent written communication and cross-functional collaboration skills.
Strong attention to detail and ability to manage multiple deadlines.
Familiarity with Agile methodologies and release processes.
Additional Qualifications
Experience supporting federal clients or regulated environments.
Knowledge of CRM platforms (Salesforce).
Experience with content management systems (SharePoint).
Technical writing or Agile certification a plus.
Ability to obtain Federal Government clearance.
Benefits
Medical/Dental/Vision coverage
401k with Employer Match
PTO + Federal Holidays
Corporate Laptop
Training and development opportunities
100% Remote Opportunity
VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.

Job Tags

Remote work,

Similar Jobs

Teamsters Local 481

Business Agent / Union Representative Job at Teamsters Local 481

...Teamsters Local 481 Business Agent / Union Representative Serving our membership in the San Diego, CA area Teamsters Local 481 is hiring a Business Agent / Union Representative to serve our membership in the San Diego-area. Teamsters Local 481 represents...

SameDay Heating & Air, Plumbing, and Electrical

HVAC Inventory Specialist Warehouse Associate Job at SameDay Heating & Air, Plumbing, and Electrical

HVAC Inventory Specialist Warehouse Associate Location Salt Lake City, UT : About Us: Same Day Heating & Air Plumbing and Electrical is an industry leading provider of HVAC services, committed to delivering world class customer experiences and top-quality solutions. We...

RE

Experienced Childcare Center Director Job at RE

...Director or equivalent operations lead. ~ Working knowledge of Bright from the Start (DECAL) rules, GA Pre-K processes, and CACFP administration. ~ Strong organization and follow-through with files, forms, deadlines, and audits. ~ Clear, professional communication...

KIPP Nashville Public Schools

Elementary Art Teacher (Immediate) Job at KIPP Nashville Public Schools

...school-wide culture that best fits the needs of our students, teachers and families Attend and participate in all staff meetings and... ...professional development, including pre-service training over the summer and weekly during the academic year Qualifications...

City of Burbank

FIELD SERVICE REPRESENTATIVE Job at City of Burbank

...of skilled field and office work related to water and electric meters for the Customer Service and Marketing Division of Burbank Water... ...analytics; uses a variety of front-end applications to verify meter reads, ensure data accuracy, and calculate adjustments; performs basic...

Technical Writer (Remote Opportunity) Job at VetsEZ, Philadelphia, PA

NG04VjdCS0l5dlFlT2VHU1dCWDN1bEJR