Call Notes:

NSRE Background

CDM, WFM, Nice (nexidia..?)

Charlotte, Irving TX, Columbus Ohio, Chandler, AZ approved for working (EST time zones preferred)

Seniority: 5-6 years experience minimum

Contact center related experience (strong)

Public cloud based, SAS products

Worked with Apache tomcat, java based technologies is very nice

NOT looking for a developer, but needs to be able to write scripts. automation mindset

SPLUNK, AppDynamics, thousand eyes, Azure stack, bigpanda for consolidating,

Personality MATTERS, needs to be approachable personality

Fixed schedule (on call on rotations once in one-two months ONLY if there's an escalated incident that needs work)

Hybrid (3 days)

Open to converting to FTE

devops background is fine as long as it is not pure CI/CD

interview process w/ hiring manager, 2 following technical calls with Vijay's team. panel interview is also good (1.5 hours)

Nice to have:

cloud exp, window exp, partial scripting or python scripting, azure (lowest priority),

key requirements:

focus on Windows IS, call center, SPLUNK, on call support, financial background (nice to have, not required),

SRE Production Support Title

NICE is required

Windows System IIS

Scripting (pyhton or powershell or bash)

Monitoring tools exp (SPLUNK, AppDynamics, ELK Stack??)

BigPanda is good to have