Job Description

Are you the one we are looking for? We want someone who embodies Hilton Values!:

• H- Hospitality.
• I- Integrity.
• L- Leadership.
• T- Teamwork.
• O- Ownership.
• N- Now.

Responsibilities:

• Supervise, schedule, and train housekeeping staff emphasizing guest relations skills.
• Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
• Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
• Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
• Maintain Housekeeping supplies.
• Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
• Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
• Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
• Answer/dispatch calls as received within the Housekeeping office.
• Delegate requests, either from guests or other employees.
• Contact other departments directly for urgent repairs.
• Prepare all daily work assignment sheets for room attendants.
• Coordinates and monitors Room Attendants, Public areas and Inspectors.
• Updates Inspector's and Room Attendants assignment sheets.
• May require assistance with assigning and distributing uniforms to employees.
• Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
• Assist in another area of the department as needed.
• Other duties as assigned.

Benefits:

• 401(k).
• Dental Insurance.
• Employee discount.
• Flexible schedule.
• Flexible spending account.
• Health insurance.
• Life insurance
• Paid time off.
• Vision insurance.

Schedule:

• 8-hour shift.
• Day shift.
• Holidays.
• Monday to Friday.
• Night shift.
• Weekend availability.

Ability to commute/relocate:

• Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required).

Experience:

• Cleaning: 1 year (Preferred).

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