Room Attendant Job at Hilton Garden Inn Anchorage, Anchorage, AK

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  • Hilton Garden Inn Anchorage
  • Anchorage, AK

Job Description

Are you the one we are looking for? We want someone who embodies Hilton Values!:

  • H- Hospitality.
  • I- Integrity.
  • L- Leadership.
  • T- Teamwork.
  • O- Ownership.
  • N- Now.

Responsibilities:

  • Supervise, schedule, and train housekeeping staff emphasizing guest relations skills.
  • Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
  • Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
  • Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
  • Maintain Housekeeping supplies.
  • Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
  • Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
  • Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
  • Answer/dispatch calls as received within the Housekeeping office.
  • Delegate requests, either from guests or other employees.
  • Contact other departments directly for urgent repairs.
  • Prepare all daily work assignment sheets for room attendants.
  • Coordinates and monitors Room Attendants, Public areas and Inspectors.
  • Updates Inspector's and Room Attendants assignment sheets.
  • May require assistance with assigning and distributing uniforms to employees.
  • Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
  • Assist in another area of the department as needed.
  • Other duties as assigned.


Benefits:

  • 401(k).
  • Dental Insurance.
  • Employee discount.
  • Flexible schedule.
  • Flexible spending account.
  • Health insurance.
  • Life insurance
  • Paid time off.
  • Vision insurance.


Schedule:

  • 8-hour shift.
  • Day shift.
  • Holidays.
  • Monday to Friday.
  • Night shift.
  • Weekend availability.


Ability to commute/relocate:

  • Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required).


Experience:

  • Cleaning: 1 year (Preferred).

Job Tags

Full time, Work at office, Relocation, Monday to Friday, Flexible hours, Shift work, Night shift, Weekend work, Day shift,

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