Remote Tech Support Specialist Job at Firstsource Advantage, Colorado Springs, CO

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  • Firstsource Advantage
  • Colorado Springs, CO

Job Description

Salary: $35,360 - 35,360 per year Requirements:

  • Must reside in Colorado Springs, CO or Pueblo, CO
  • High school diploma or GED required
  • 3–6 months of relevant experience or training preferred
  • Previous technical support experience is beneficial
  • Strong verbal and written communication skills
  • Ability to comprehend and interpret technical documentation
  • Basic math skills (percentages, ratios)
  • Strong analytical and problem-solving abilities
  • Intermediate computer proficiency:
  • - Microsoft Office
  • - Windows and macOS
  • Comfortable working with tablets, smartphones, laptops, and desktops
  • Professional, patient, and customer-oriented demeanor
  • Self-motivated and capable of working independently in a remote setting
  • Weekend availability is essential
Responsibilities:
  • Respond to inbound customer calls regarding internet and phone technical support
  • Troubleshoot issues with:
  • - Modems and routers
  • - Wireless connectivity
  • - Email setup and configuration
  • Diagnose phone service issues and guide customers to resolutions
  • Adhere to established procedures to ensure consistent service delivery
  • Document all customer interactions and generate service tickets
  • Utilize remote desktop tools to assist customers
  • Stay updated on product changes and technical developments
  • Identify recurring issues and provide feedback to management
  • Maintain and care for company-issued equipment
  • Perform additional tasks as assigned
Technologies:
  • Support
  • macOS
  • Windows

More:

We are looking for a Remote Technical Support Specialist to support Cable One internet and telephone customers. This role involves troubleshooting technical issues while ensuring a professional and positive customer experience from the comfort of your home office. We offer a flexible work-from-home arrangement, competitive pay of $17.00 per hour, and a comprehensive benefits package including health and dental insurance, paid time off, a 401(k) plan, and on-the-job training. Our team is committed to providing equal employment opportunities, and we highly value diverse backgrounds and experiences.

last updated 2 week of 2026

Job Tags

Hourly pay, Full time, Work at office, Work from home, Home office, Flexible hours,

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