Job Description
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Essential Functions: - Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications: - High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Has 2 years of experience in a veterinary clinic
- Knowledge of clerical procedures and ability to organize files and records
- Excellent customer service skills, providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
Schedule: - Saturday, 8am-6pm
- Sunday, 8am-6pm every other weekend with the option of picking up a swing shift or PRN shifts on the off weekend
At PetVet Care Centers, we’re committed to a
Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With
more than 420 hospitals across the U.S. and a team of over
11,000 dedicated professionals , including
1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on
partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Job Tags
Relief, Local area, Shift work, Sunday, Saturday, Afternoon shift,