QA Engineer Job at Patientnow, Remote

NUc4VTZCcU56dkVkT3VLY1dSVDB2VnBSenc9PQ==
  • Patientnow
  • Remote

Job Description

The Role

As our Founding QA Engineer, you’ll build and own the systems that ensure our AI agents, integrations, and platform work flawlessly for every customer. You’ll design and execute test plans, write automation and regression tests, manage the bug backlog, and gate our daily release cycle. This is a hands-on role that blends technical testing, process creation, and proactive quality management - perfect for someone who wants to define QA from the ground up at a fast-moving AI startup.

What You’ll Do

  • Own release testing and quality gates - approving daily releases and ensuring that new builds meet reliability and functional standards.
  • Develop and maintain test automation for key features and integrations using tools like Playwright or Cypress.
  • Manually test major new features and customer flows, creating detailed checklists and regression suites.
  • Proactively identify and reproduce AI agent failures, including testing phone and text conversations with customers’ AI agents to ensure natural, accurate, and compliant interactions. Log and track issues to resolution.
  • Own the bug backlog - prioritize, communicate with engineering, and ensure critical issues are resolved before release.
  • Collaborate with support to reproduce customer issues and document reproducibility steps; act as backup for the support team during spikes or outages.
  • Write and maintain test plans and release checklists for new features and major releases.
  • Continuously improve QA processes - implement structure, automation coverage, and visibility into product quality metrics.

What We’re Looking For

  • 3-5+ years of experience in QA engineering or software testing , ideally within SaaS or startup environments.
  • Proven experience in both manual and automated testing - comfortable building and maintaining test suites.
  • Strong understanding of web app testing , including APIs, integrations, and conversational AI flows (voice and text). Experience with Next.js is a plus.
  • Familiarity with tools like Playwright, Cypress, Postman, or similar frameworks .
  • Ability to write clear, reproducible bug reports and manage a structured backlog.
  • Organized and detail-oriented, with a bias toward process and follow-through.
  • Strong communication skills and ability to collaborate cross-functionally with support, product, and engineering teams.
  • Comfortable working in a fast-paced startup where you’ll define many of the standards yourself.

Nice to Have

  • Experience testing AI or automation systems.
  • Exposure to customer-facing support or debugging workflows.
  • Familiarity with Zendesk or similar support platforms.

Why Join Us

  • Be the first QA hire and define how quality and reliability are built into our product.
  • Work closely with product and engineering to ship high-quality releases at startup speed.
  • Shape the testing infrastructure, automation strategy, and release processes from the ground up.
  • Competitive compensation, benefits, and the opportunity to make an outsized impact on both our product and our customers.

Job Tags

Remote job, Full time,

Similar Jobs

Genesis Orthopedics & Sports Medicine

Orthopedic Spine Surgeon Job at Genesis Orthopedics & Sports Medicine

 ...Genesis Orthopedics & Sports Medicine is seeking a Board-Certified/Board-Eligible Orthopedic Spine Surgeon to join our rapidly growing private practice in the Chicagoland area. Our mission is to deliver high-value orthopedic care to patients across all socioeconomic... 

MidOhio Water & Sewer District

Collection & Distribution Utility Worker Job at MidOhio Water & Sewer District

 ...cleaning and inspection, fire hydrant maintenance and repair, water valve maintenance, water and sewer main repair and replacement, meter reading and replacement, utility line and leak locating. QUALIFICATIONS Equivalent to a high school diploma with a general... 

Beuckman Ford, Inc

BD Agent Job at Beuckman Ford, Inc

 ...Bo Beuckman Ford is seeking a Full time Business Development Agent to staff its flourishing, state-of-the-art Business Development...  ...Proficient in Microsoft 365 .Internet/Tech Savvy .Ability to show up on time ready to work. Job Type: Full-time Benefits:... 

InSync Healthcare Recruiters

Psychiatric NP/PA Job at InSync Healthcare Recruiters

 ...Psychiatric Nurse Practitioner/Physician Assistant opportunity in Lynchburg, VA Great opportunity for a highly skilled psychiatric nurse practitioner (NP) or physician assistant (PA) with a passion for long term care patients. Enjoy unparalleled flexibility, competitive... 

Lids

Assistant Store Manager PT Job at Lids

 ...email address andis only for individuals seeking accommodation when applying for a career at Lids. Req ID:25229 Location:8014 - Polaris Fashion Place About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and...