Job Description

Are you ready for your next role in plastic card operations? Join Community Trust Credit Union as a Full-Time Portfolio Su pport Specialist Specialist and be at the forefront of all things plastics! While serving as the go-to plastic card expert, you will work side-by-side with a fun and energetic team dedicated to excellence and innovation. This onsite   position in Gurnee, IL, offers a dynamic work environment where every day brings new challenges and opportunities to shine. This position is fully onsite with a Monday - Friday schedule.

Your rol e as a Portfolio Support Specialist

As a Full-Time Portfolio Support Specialist at Community Trust Credit Union, you'll manage and oversee all aspects of our debit and credit card portfolios, ensuring seamless card issuance and balancing that keeps our operations smooth. Your keen eye for detail will shine as you review reports, process fraud cases, and actively seek growth opportunities within our plastics offerings. Staying current with rules and regulations is vital, and you'll lead innovative plastic card projects that enhance our service delivery. With backup functions in ACH, wires, and share drafts, you'll play a crucial role in maintaining security by monitoring fraud trends and reporting suspicious activity to our dedicated fraud team. Dive into the thrill of completing fraud-related processes, managing daily provisional credits, and conducting month-end processing, all while making impactful recommendations that drive our organization forward!

What you need to be successful

To thrive as a Full-Time Portfolio Support Specialist at Community Trust Credit Union, you'll need a strong foundation of skills and experience. With two years of similar or related experience under your belt, your proficiency will be essential in managing our debit and credit card portfolios. A High School Diploma or GED is required, but your ability to communicate effectively will set you apart. You should excel in building relationships and facilitating first-level conflict resolution, demonstrating diplomacy and tact as you engage with colleagues and members alike. Handling discussions that require confidentiality and discretion will be second nature to you, ensuring our operations remain secure and trustworthy.

Your problem-solving skills and a customer-centric mindset are crucial as you navigate the challenges of overseeing card operations and driving growth in our plastics portfolio!

Knowledge and skills required for the position are:

• Two years of similar or related experience.
• High School Diploma or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution building relationships and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion requiring diplomacy and tact in communication.

Your next step

If you feel this is the right job for you, apply today! We look forward to meeting you!

Compensation & Benefits:

Enjoy a competitive hourly pay ranging from $22.72 to $28.40, based on your experience and skills. Your problem-solving prowess will play a crucial role in enhancing our card services. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and On-site fitness center (no cost). If you're ready to make a real impact in your community while having a blast at work, this is the place for you!

This role is eligible for the following benefits:

Health/Medical - Eligible first of the month following one full month of employment

• Medical insurance with HMO and PPO plans to choose from
• Dental insurance
• Vision insurance
• Paid Time Off
• Health Time
• Personal/Birthday Day each year - eligible after first year of employment
• Bereavement Time
• Flexible Spending Account
• Short and long-term disability insurance, life and AD&D insurance
• Tuition Reimbursement - eligible after one full year of employment

401(k) Retirement Savings Plan - eligible to participate in after one full month of employment

Matching Contributions after 1000 hours of service, 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.

Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.

Equal Opportunity Employer:

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge), criminal or arrest history (unless job-related), crime victim status, or any other protected characteristic in recruitment, selection, training, promotion, termination, or any other terms and conditions of employment.

At CTCU, we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in our employment practices, services, programs, and activities. If you require reasonable accommodation to participate in the job application or interview process, please contact our Human Resources team at humanresources@ctcu.org.

As part of our hiring process, Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees, members, and operations. By submitting this application, you consent to a comprehensive background check, which may include, but is not limited to, criminal history, employment verification, credit history, bondability, education verification, and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is job-related or prohibited by law.

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