Job Description

We are looking for an experienced Office Manager to join our growing team at Farmers Insurance. As the Office Manager, you will play a key role in overseeing the daily operations of our agencies, ensuring efficiency and compliance, and fostering a positive work environment. This position requires a proven leader within the insurance industry with a passion for customer service and sales.

Responsibilities

• Oversee the day-to-day operations of the agency to ensure a smooth, organized, and efficient workflow that supports business objectives.
• Organize and prioritize tasks to maximize office productivity and maintain operational excellence.
• Supervise and support a team of administrative, sales, and customer service staff by providing ongoing coaching, mentorship, and performance management.
• Partner with agency leadership to manage sales goals, production metrics, and team accountability.
• Actively contribute to sales growth by achieving a minimum of $15,000 in Gross Written Premium (GWP) per month.
• Manage office inventory and supplies, ensuring proper maintenance of equipment and coordination with external vendors.
• Act as a primary point of contact for customers, addressing inquiries and resolving concerns promptly and professionally to ensure a positive client experience.
• Ensure the office operates in compliance with internal policies, company procedures, and industry regulations. Maintain current knowledge of insurance standards and company updates.
• Utilize your understanding of insurance policies, billing, and underwriting to support the team and ensure efficient customer-facing processes.
• Collaborate with the sales team to identify customer needs, promote cross-sell and upsell opportunities, and effectively communicate the value of Farmers Insurance products.
• Coordinate onboarding and training for new team members to promote consistent processes and a high-performing, knowledgeable office environment.
• Foster a collaborative and customer-centric work culture that reflects the professionalism and values of Farmers Insurance.

Requirements

• Minimum of 3 years of experience in the Insurance Industry required
• Willingness to obtain Property & Casualty License (study materials provided by Farmers at no cost).
• Proven experience managing teams, with the ability to motivate, train, and develop staff.
• Exceptional organizational and multitasking skills, with the ability to handle competing priorities effectively.
• Strong verbal and written communication skills, with an emphasis on professionalism and customer service.
• Proficient in Microsoft Office Suite, ability to learn CRM platforms, and familiar with insurance-specific software.
• Bilingual (Spanish/English) highly encouraged to apply.
• Experience in sales, with the ability to support and contribute to policy sales, upsell, and cross-sell insurance products effectively.
• Ability to identify customer needs and align solutions with Farmers Insurance products to drive revenue growth.

Benefits

• Career Growth: Opportunities for advancement within the agency.
• Training & Licensing Support: We support your continued education and licensing requirements.
• Competitive Pay: Bonus opportunities available
• Paid time off: Holidays, PTO

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