Candidate must reside in Richmond, VA - Please verify the candidate submitted is local to Richmond, VA.
VDOT’s Business Integrated Solutions Division (BISD) is seeking a highly experienced Business Analyst with extensive experience in Microsoft Dynamics 365 to support the planning and execution of complex ERP projects. This BA will serve as a critical bridge between multiple business stakeholders and technical teams, ensuring that customer needs are clearly understood, documented, and delivered through both Agile and Waterfall methodologies.
Key Responsibilities
Act as the voice of the customer, collaborating with stakeholders and IT teams to understand business processes, pain points, and goals.
Apply extensive experience with ERP systems and model-driven apps, especially D365 Finance & Supply Chain, to support requirement validation and solution delivery.
Facilitate workflow-heavy projects involving multiple roles, approval processes, and cross-functional interactions.
Support data mapping, data migration and data integration requirements across multiple systems and their databases
Conduct Root Cause Analysis to identify system gaps and recommend business or technical solutions.
Collaborate with developers and Power Platform teams to ensure model-driven apps meet business requirements and align with D365 architecture.
Perform QA testing and Support business in UAT testing.
Required Skills & Experience
10+ years of experience delivering business and data analysis artifacts with a customer-focused approach.
5+ years supporting Microsoft Dynamics 365 ERP projects.
Proven experience supporting the development of model-driven apps using Microsoft Power Platform, including requirement gathering and validation.
Demonstrated experience with full lifecycle ERP implementations, including requirements gathering, configuration support, testing coordination, deployment, and post-go-live support.
Strong data analysis background, including SQL and organizational data management concepts.