Job Description
Applied Innovation is seeking an energetic, detail-oriented Meter Read Administrator to fill a full-time Monday to Friday opportunity in our DCA/Customer technology department, working out of our Grand Rapids Michigan Distribution Center. This role is responsible for working with Customers and internal teams regarding Meter readings/Usage counters.
Key Responsibilities: - Maintaining customer-facing email inboxes
- Internal and external phone calls regarding meter readings
- Submitting meters to and from Dealer partners
- Daily usage of meter collection software Printanista, ImageWare,@remote
- Working directly with our DCA team to get customers added to our meter collection software
- Run weekly reports for DCA software
- Maintain proper documentation for historical and analytical purposes
- Flag down and resolve irregularities
- Provide timely follow-up to ensure issue resolution
- Resolve external customer meter collection challenges utilizing an established troubleshooting process.
- Provide customers with Fast, Friendly, and amazing service
Meter Reading Administrator Requirements - Strong attention to detail and organizational skills
- Excellent customer service and communication skills.
- Ability to provide customer focused end-user support by phone, and e-mail.
- A positive attitude and eagerness to learn
- High school diploma or equivalent
Compensation & Benefits Applied Innovation offers a comprehensive and competitive benefits package, including:
- Medical, dental, and vision
- Life insurance
- 401(k) retirement plan with company match
- Paid holidays
- Onsite fitness center
Job Tags
Full time, Remote work, Monday to Friday,