Job Description
This is a remote position.
About the Role:
We are seeking a proactive and technically skilled IT Support Specialist with a strong background in RPA infrastructure, especially UiPath , to support our growing RPA Managed Services business. The candidate will play a critical role in ensuring the availability, performance, and scalability of RPA environments, along with managing infrastructure-related support, VM maintenance, and orchestrator troubleshooting.
This position is ideal for someone who thrives in a fast-paced environment and is passionate about automation, infrastructure stability, and delivering world-class IT services.
Key Responsibilities:
- RPA Infrastructure Support:
- Manage and maintain UiPath Orchestrator , Robot licenses , and related services.
- Monitor the health of RPA environments and proactively resolve infrastructure-related issues.
- Troubleshoot and resolve technical issues related to UiPath Studio , Orchestrator , Attended/Unattended Bots , and robot deployments .
- Collaborate with automation developers to support bot deployment and integration processes.
- VM & Server Management:
- Provision, configure, and maintain Windows Virtual Machines used in RPA deployments.
- Monitor server performance and conduct periodic maintenance (patching, updates, reboots).
- Coordinate with internal IT or external vendors for remote desktop access , firewall changes, and endpoint management.
- Access & Identity Management:
- Manage user access, security roles, and permission groups for all RPA-related infrastructure.
- Work with the global IT security team to ensure compliance and audit-readiness.
- Incident & SLA Management:
- Respond to incidents and service requests within defined SLAs .
- Maintain documentation of all incidents, causes, and resolutions.
- Provide weekend or after-hours support on rotation or when business-critical issues arise.
- Platform & Integration Support:
- Support integrations with Microsoft tools (Outlook, Excel, SharePoint, Power Automate, etc.).
- Work with APIs and connectors for third-party systems used in RPA automations.
- Cloud & Infrastructure:
- Manage RPA deployment environments in Azure or on-prem hybrid infrastructure.
- Set up resource groups, virtual networks, and Azure-based automation support infrastructure.
- Monitoring & Reporting:
- Monitor logs, bot performance, and infrastructure uptime.
- Provide regular reports to stakeholders on system health, usage, and capacity planning.
Required Skills and Experience:
- 3–5 years of experience in IT Support or Infrastructure Management roles.
- Minimum 2 years of hands-on experience with UiPath platform (Orchestrator, Studio, Robots).
- Proficiency with Microsoft Azure (VM management, resource groups, networking).
- Strong knowledge of Windows Server environments , Active Directory , and Office 365 Suite .
- Experience with networking basics , firewall rules , remote access setups , and proxy configurations .
- Familiarity with PowerShell scripting or other automation tools is a plus.
- Understanding of data security , ITIL framework , and incident management tools (e.g., Zoho Desk, ServiceNow, Jira).
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills in Spanish (English proficiency is an advantage).
Nice to Have:
- Certifications in UiPath , Microsoft Azure , or ITIL .
- Experience working in a Managed Services model with SLAs and 24/7 availability.
- Basic understanding of RPA development lifecycle to liaise with automation teams effectively.
- Familiarity with DevOps tools and CI/CD processes.
Working Conditions:
- Full-time role based in Colombia.
- Flexible work schedule with availability for weekend or after-hours support , as required.
- May require coordination with global teams across multiple time zones.
- Direct contract with all the Law-benefits.
Job Tags
Full time, Contract work, Work at office, Remote work, Flexible hours, Weekend work,