Job Description

This is a remote position.

About the Role:

We are seeking a proactive and technically skilled IT Support Specialist with a strong background in RPA infrastructure, especially UiPath , to support our growing RPA Managed Services business. The candidate will play a critical role in ensuring the availability, performance, and scalability of RPA environments, along with managing infrastructure-related support, VM maintenance, and orchestrator troubleshooting.

This position is ideal for someone who thrives in a fast-paced environment and is passionate about automation, infrastructure stability, and delivering world-class IT services.

Key Responsibilities:

• RPA Infrastructure Support:
  
• Manage and maintain UiPath Orchestrator , Robot licenses , and related services.
  
• Monitor the health of RPA environments and proactively resolve infrastructure-related issues.
  
• Troubleshoot and resolve technical issues related to UiPath Studio , Orchestrator , Attended/Unattended Bots , and robot deployments .
  
• Collaborate with automation developers to support bot deployment and integration processes.
  
• VM & Server Management:
  
• Provision, configure, and maintain Windows Virtual Machines used in RPA deployments.
  
• Monitor server performance and conduct periodic maintenance (patching, updates, reboots).
  
• Coordinate with internal IT or external vendors for remote desktop access , firewall changes, and endpoint management.
  
• Access & Identity Management:
  
• Manage user access, security roles, and permission groups for all RPA-related infrastructure.
  
• Work with the global IT security team to ensure compliance and audit-readiness.
  
• Incident & SLA Management:
  
• Respond to incidents and service requests within defined SLAs .
  
• Maintain documentation of all incidents, causes, and resolutions.
  
• Provide weekend or after-hours support on rotation or when business-critical issues arise.
  
• Platform & Integration Support:
  
• Support integrations with Microsoft tools (Outlook, Excel, SharePoint, Power Automate, etc.).
  
• Work with APIs and connectors for third-party systems used in RPA automations.
  
• Cloud & Infrastructure:
  
• Manage RPA deployment environments in Azure or on-prem hybrid infrastructure.
  
• Set up resource groups, virtual networks, and Azure-based automation support infrastructure.
  
• Monitoring & Reporting:
  
• Monitor logs, bot performance, and infrastructure uptime.
  
• Provide regular reports to stakeholders on system health, usage, and capacity planning.
  

Required Skills and Experience:

• 3–5 years of experience in IT Support or Infrastructure Management roles.
  
• Minimum 2 years of hands-on experience with UiPath platform (Orchestrator, Studio, Robots).
  
• Proficiency with Microsoft Azure (VM management, resource groups, networking).
  
• Strong knowledge of Windows Server environments , Active Directory , and Office 365 Suite .
  
• Experience with networking basics , firewall rules , remote access setups , and proxy configurations .
  
• Familiarity with PowerShell scripting or other automation tools is a plus.
  
• Understanding of data security , ITIL framework , and incident management tools (e.g., Zoho Desk, ServiceNow, Jira).
  
• Strong problem-solving skills and ability to work under pressure.
  
• Excellent communication skills in Spanish (English proficiency is an advantage).
  

Nice to Have:

• Certifications in UiPath , Microsoft Azure , or ITIL .
  
• Experience working in a Managed Services model with SLAs and 24/7 availability.
  
• Basic understanding of RPA development lifecycle to liaise with automation teams effectively.
  
• Familiarity with DevOps tools and CI/CD processes.
  

Working Conditions:

• Full-time role based in Colombia.
  
• Flexible work schedule with availability for weekend or after-hours support , as required.
  
• May require coordination with global teams across multiple time zones.
  
• Direct contract with all the Law-benefits.
  

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