The Fieldhouse Attendant is responsible for customer service in all areas of the Fieldhouse. This position will be responsible for supervising activities at the Fieldhouse ensuring safety, rules, and regulations are followed while meeting the needs of the facility patrons. At times the Fitness Attendant will help all patrons in the fitness center feel welcome and comfortable using all equipment. monitoring proper use of fitness equipment machines to ensure machines are being used properly. Responsible for maintaining cleanliness of the fitness center and keep all equipment, machines, and spaces to look their best always. Serves as a representative for the Fieldhouse with a cheerful and welcoming attitude towards users.
DUTIES AND RESPONSIBILITIES:
1. Supervision of fitness center, Aerobics Room, and Spin Studio. Enforces Fieldhouse policies and procedures pertaining to all areas.
2. When working in the fitness center greet all patrons entering the facility. Handle customer service inquiries and related problems. Be knowledgeable of all Fieldhouse programs and services to answer questions or channel questions to the proper staff.
3. In case of emergency, notify appropriate agency as dictated by the emergency.
4. Always carry a radio and assist front desk staff as needed with patron questions or issues.
5. Promote Department programs/facilities/events.
6. Complete Facility Count Log daily.
7. Keeps rooms in the facility neat and orderly. Performs light cleaning according to schedule.
8. When working in the fitness center always monitor equipment for proper use. Report any maintenance needs or equipment issues to supervisor immediately.
9. Give equipment orientations to those that request or those that are new.
10. Ensures that safety standards are met, and that department and facility policies are adhered to.
11. Communicate effectively with patrons, supervisors, and co-workers.
12. Keep towels clean and stocked throughout the Fieldhouse facility.
13. Follows protocols for opening and closing of facility.
14. Assists with other duties as assigned.
1. Education and Special License(s)/Certifications – Acceptable combination of education and work experience. First Aid/CPR desired or ability to obtain within 6 months of employment.
2. Experience – Past experience in the area of building supervision preferred.
3. Skills – Clear communication skills required. Ability to provide supervision to assigned areas of facility. Maintain positive relationships with members and patrons.
4. Mental Requirements – Ability to make sound decisions and use good judgement. Communicate effectively with patrons.
5. Physical Requirements- Must be able to stand for prolonged periods; must be able to walk frequently; must be able to use hands and fingers to operate, handle, and use general office equipment. Ability to lift up to 20 pounds
6. Supervisory Responsibility – No direct supervisory responsibilities assigned to this position
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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