eCommerce Customer Service Representative Job at Futonland, Brooklyn, NY

NEcwWTZScUF6ZllWUCtPZlVoRDJzbGRUeFE9PQ==
  • Futonland
  • Brooklyn, NY

Job Description

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Primary Responsibilities:

  • Customer Assistance: Guide and assist customers in making purchases.
  • Communication: Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
  • Order Management: Create, verify, and qualify new orders using our POS system.
  • Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
  • Lead Management: Work on sales leads and customer queries using Zendesk.
  • Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.


Qualifications and Skills:

  • Experience: Previous experience in eCommerce sales; furniture sales experience is a plus.
  • Technical Proficiency: Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
  • Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
  • Interpersonal Skills: Ability to collaborate with multiple departments and maintain effective communication.
  • Communication: Excellent oral and written communication skills.


Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!

Job Tags

Full time,

Similar Jobs

Community Action Organization

Bus Monitor Job at Community Action Organization

 ...Job Title: Bus Monitor Company Background: Community Action is a non-profit organization that provides critical services to low...  ...engaging experience for children during their bus rides to and from school. Our Head Start program operates during the school year (... 

NSNA

Accounts Receivable and Fixed Asset Specialist Job at NSNA

 ...tier one supplier of instrument clusters and head-up display units for FCA US, General Motors, BMW, Honda, Harley Davidson, Suzuki, Polaris, Arctic Cat and other OEM's. Purpose of Job The Accounts Receivable & Fixed Asset Specialist is responsible for accurately... 

ETHEREAL NAILS AND EXPRESS SPA

Nail Technician Job at ETHEREAL NAILS AND EXPRESS SPA

 ...We are seeking a skilled and passionate nail technician who shares our commitment to health, wellness, and natural beauty. At Ethereal Medi-Pedi & Handcare, you will play a crucial role in delivering high-quality nail services and ensuring client satisfaction while adhering... 

GIG

Marketing Assistant : Entry Level Job at GIG

 ...We are actively seeking a motivated and enthusiastic Entry-Level Marketing Assistant to join our growing team. Whether you're a recent graduate or looking to start a new career path, this role offers hands-on experience in marketing, branding, and live customer engagement... 

Tech Academy

STEM Summer Coding & Robotics Instructor, Internship Job at Tech Academy

 ...ABOUT PROGRAM: We are seeking enthusiastic applicants for our Summer Camp Technology Teacher and Assistant positions! Tech Academy...  .... Ideal applicants for Assistant positions are tech-savvy high school or college students or those qualified for the Lead Teacher position...