Call Center Bilingual Agent Job at Recruiting Lion Solutions, Dallas, TX

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  • Recruiting Lion Solutions
  • Dallas, TX

Job Description

This is a remote position.

Remote Bilingual Call Center Agents (English/Spanish)

Join the Pride and ROAR with Us!

Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you!


Position Overview

As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling.

All customer interactions are in both English and Spanish. Fluency in both languages is required.


What You’ll Do

  • Handle inbound and outbound customer calls , chat, and email support

  • Answer general account and billing questions

  • Assist with simple troubleshooting (username/password resets)

  • Provide product and membership information

  • Upsell services when appropriate

  • Deliver empathetic, exceptional customer service

  • De-escalate calls professionally when needed

  • Manage 70–120 calls per shift

  • Contribute to a positive, team-oriented culture — even remotely!


Requirements

  • Fluent in English & Spanish (spoken and written)

  • 4+ years of Customer Service experience (call center preferred)

  • Ability to type 25 WPM minimum

  • Must pass a Criminal Background Check and Pre-Employment Drug Test

  • Must be able to work in the United States legally

  • Strong empathy, communication, and problem-solving skills

  • Enjoys helping others and creating memorable customer experiences

Position Details

  • Pay: $16.00/hour + incentives & growth opportunities

  • Schedule Availability: Between 6:00am–7:00pm CST

  • Days: Sunday–Monday; 8-hour shifts, 40 hours/week

  • Two consecutive days off

  • Weekend availability required

  • Biweekly pay

  • Company Benefits (medical, dental, vision, and more)

  • Remote position | Unites States Only (must have stable internet and a quiet workspace)

Recruiting Lion Solutions is an Equal Opportunity Employer. 




Job Tags

Full time, Shift work,

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