Job Description

We are seeking a detail-oriented and creative individual to join our team. The ideal candidate will have strong cake-decorating skills and be comfortable taking custom cake orders from customers. This role requires the ability to guide customers in selecting the best designs, flavors, and options to meet their needs while ensuring all products and interactions align with our brand standards. Consistency, professionalism, and a commitment to quality are essential.

Responsibilities:

• Decorate cakes and other bakery items according to company standards and customer requests.

• Take and manage custom cake orders with accuracy and efficiency.

• Assist customers in choosing the most suitable cake designs, flavors, and sizes based on their preferences and event needs.

• Maintain adherence to brand standards, ensuring all products meet quality and presentation guidelines.

• Maintain inventory levels and order products and supplies as needed.

• Deliver excellent customer service in a friendly and professional manner.

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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