Job Description

ACCOUNT MANAGER

POSITION OVERVIEW

Harbor Health is seeking a strategic Account Manager to serve as the primary post-sale contact for employer groups transitioning to our innovative payvider model in Austin. This role ensures successful implementation, member satisfaction, and long-term client retention while identifying opportunities for account growth.

POSITION DUTIES & RESPONSIBILITIES

New Product Implementation & Onboarding

• Serve as primary contact for employer HR and Benefits teams transitioning to Harbor Health plans
• Coordinate implementation across Underwriting, Claims, Operations, and IT to ensure accurate plan configuration
• Lead open enrollment meetings and develop educational materials on benefits, network access, and the payvider model
• Manage implementation timelines to ensure on-time launches

Client Relationship Management & Retention

• Resolve service issues, billing discrepancies, and complex claims problems quickly
• Act as internal client advocate across Harbor Health departments
• Conduct quarterly or semi-annual business reviews analyzing utilization, costs, and plan effectiveness
• Develop renewal strategies demonstrating Harbor Health's value and competitive advantages
• Build trusted advisor relationships with client decision-makers

Sales Support & Account Expansion

• Communicate client feedback on product performance and competitive positioning to internal teams
• Screen new sales opportunities for underwriting review and assist in tracking down missing requirements from broker partners
• Identify cross-sell and upsell opportunities within existing accounts
• Generate referrals from satisfied clients for sales team
• Track account growth metrics and expansion opportunities

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

• 3-7 years in healthcare account management, client services, or benefits consulting
• Proven track record managing employer group health insurance accounts through full implementation lifecycle
• Strong understanding of group health benefits, plan administration, claims resolution, and utilization management
• Demonstrated ability to build strategic relationships with C-suite and HR leadership
• Excellent problem-solving skills with ability to navigate complex, multi-stakeholder issues
• Experience conducting business reviews and presenting data-driven recommendations
• Strong project management and organizational skills
• Proficiency in CRM systems, benefits administration platforms, and Microsoft Office Suite

Preferred:

• Healthcare startup or new product launch experience
• Knowledge of value-based care models, ACOs, or integrated delivery systems
• Background in open enrollment facilitation and member education
• Experience with self-funded or level-funded plan designs
• Active health insurance license
• Existing relationships with Austin-area employer groups or HR professionals
• Bilingual in English and Spanish

WHAT WE OFFER

• Opportunity to shape client success strategies as a founding member of our account management team
• Collaborative and dynamic work environment
• An organization passionate about transforming healthcare for underserved Austin communities
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture

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